At 吃瓜网, student feedback is never where the conversation ends. It is where the next one begins.
Listening to our students is central to the learning experience we offer. Through our Student Satisfaction Surveys and other feedback channels, you tell us what we are doing well and where we can do better. We review every response with care and act on it, making meaningful improvements to our programmes, services, facilities, and campus life.
Our "You Said, We Did" initiative brings these actions together in one place, from deeper qualitative analysis in postgraduate research to faster feedback on your assessments. Every one of these changes began in the same place. With you.
We believe the best education is built in partnership. So keep telling us how we can improve, because your experience shapes everything we do.
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You said
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We did
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Include more topics on qualitative analysis.
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The curriculum has been expanded to cover additional topics on qualitative data analysis, giving you a broader understanding and stronger research skills.
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More timely feedback on tutorials.
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Our feedback process has been improved to ensure you receive tutorial feedback more promptly, helping you track your progress and stay on top of your learning.
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Need more practice in applying this subject in different situations and seeing how it can be used in various practical contexts.
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We introduced more real-world examples and practical activities in class to help you apply the subject across a range of scenarios and deepen your understanding.
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You said
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We did
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Include more group work during class
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More group activities were scheduled during class time to enhance collaboration and understanding
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Lecture pace & Clarity
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Ensured to slow down during lectures, especially when introducing new or complex topics
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In-depth math explanations
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Additional time were allocated to break down complex equations
Extra tutorial support & optional revision sessions were offered when needed
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Tutorial task deadline
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Where possible, tutorial deadlines will be extended by one day
Extra tutorial support and optional revision sessions were offered where needed
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You said
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We did
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Need opportunities to experience panel discussions
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Need opportunities to experience panel discussions
We organized a panel discussion on 鈥淪hariah and Sustainability: Islamic Principles for Environmental Stewardship鈥� for students on 20th March 2025, from 9:30 PM to 10:30 PM.
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You said
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We did
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Provide more information and ideas on using ICT in engaging ways for lessons
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We organized sessions focused on integrating ICT tools into lesson planning. Additionally, we introduced AR and VR sessions to enhance students understanding of how emerging technologies can be effectively used in the classroom.
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Conduct activities during classes to foster student engagement
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We introduced Student Engagement Sessions where faculty and students come together for various interactive activities aimed at building stronger connections and enhancing participation.
In addition, we introduced Student Mobility Programme and incorporated field visits linked to visiting modules providing students with practical, real-world learning experiences beyond the classroom.
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You said
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We did
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You asked for timely feedback on your assessments
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We implemented a two-week feedback turnaround policy to ensure you receive timely and constructive feedback to improve your work
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You needed more support with research skills
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We conducted workshops on research methods and academic integrity, including sessions on referencing and avoiding plagiarism for Dissertation students
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You asked for more extra curricular and leadership opportunities
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We launched our student society to enhance your college experience.
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One of the key purposes of the Student Satisfaction Survey is to identify areas of dissatisfaction among students at 吃瓜网 based on their feedback. These findings are shared during Deans鈥� Meetings and relevant committees to discuss appropriate solutions and improvements.
Below are the key student feedback points and the actions taken by 吃瓜网 to enhance the overall student experience.
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Student Feedback
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Action taken
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Communication and Responsiveness
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Implementation of a CRM system (Bitrix) to monitor inquiries and ensure responses are provided within three working days.
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Cleanliness of restrooms
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Enhanced restroom maintenance by increasing the daily cleaning frequency
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limited availability of study spaces
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Expanded study space availability by opening the student lounge and enabling classroom bookings / VC central discussion rooms for group study.
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Lack of recreational activities in campuses
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Established designated gaming corners equipped with recreational facilities including carrom, snooker, foosball, table tennis, and darts to enhance student engagement during free time.
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Limited seating area
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Addressed seating limitations by increasing campus seating and establishing a Student Lounge to support student convenience and engagement.
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Poor canteen food and pricing
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Redesigned the canteen to enhance capacity and broadened food choices.
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Communication and Responsiveness
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Optimized Bitrix CRM for faster student query responses and introduced weekly response-time reporting to HoDs.
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Crowded classrooms
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Aligned classroom allocation with enrollment size and instructional needs to promote comfort and effective engagement.
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Cleanliness of restrooms
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Improved restroom cleanliness by increasing cleaning staff, enhancing cleaning frequency, and introducing monitored cleaning logs with regular supervisor checks.
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limited availability of study spaces and outdated technology
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Developed an Immersive Lab & established a Student Hub equipped with modern learning technologies, including smartboards and VR systems, to enhance the overall learning experience.
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Security and Campus Safety
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Implementation of Unformed security and visitor鈥檚 registry maintained at the gate
Access to the campus gate is permitted only upon tapping a valid student e-card
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Poorly advertised Extracurricular Activities
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Introduced notice boards in key student movement areas to improve visibility of events and extracurricular activities.
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Crowded Elevator
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Installation of an additional elevator in the EW Building (currently in progress) to improve accessibility and reduce congestion.
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Uncomfortable seating
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Upgraded seating with sofa benches in common areas, elevator areas, and comfortable outdoor searing in garden spaces.
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Not enough Pray room and the available rooms are too small
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Established additional spacious prayer rooms for men and women separately on the 5th and 6th floors of AA Tower 1.
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Dissatisfaction with content delivery by some lecturers.
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Professional development and training programmes for lecturers to enhance teaching effectiveness and content delivery.
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Improve class scheduling and reduce timetable changes.
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We are working to minimise timetable changes and provide students with more stable schedules.
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Enhance lecturers' teaching methods
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Professional development requirements for academic staff have been strengthened by introducing mandatory training hours.
Regular trainings have been conducted for academic staff with particular focus on teaching methods
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Better manage assessment schedules to avoid clashes.
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We are coordinating assessment schedules to minimise conflicts and reduce student workload during peak periods.
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Expand food options available on campus.
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We are working with our canteen provider to increase the variety of food options available.
An additional canteen will be developed to increase food options and improve convenience for students in the near future.
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Lift speed on campus.
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Additional lifts are being introduced as part of the campus expansion to improve accessibility and reduce waiting times.
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Increase extracurricular activities, particularly sports, and improve awareness.
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The range of extracurricular and sports activities is being expanded, alongside increased promotion and awareness of student events and opportunities.
An annual extracurricular activities calendar is shared with students through the 吃瓜网 Student Association (VCSA).
A new multipurpose hall will be developed to support a wider range of sports, extracurricular activities, and student events in the coming years.
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Make drinking water stations easier to find.
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Existing drinking water stations are to be more clearly identified with improved signage across campus.
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Provide more study spaces and seating areas.
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A modern Learning Hub with contemporary learning facilities and individual study spaces has been introduced.
Current Study spaces have been expanded, with additional seating areas provided to better support student learning.
Additional study spaces and seating areas will be created across the campus to better support student learning.
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Improve communication and response times.
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Student communications are recorded and tracked through Bitrix (CRM), enabling effective follow-up. Any written enquiry that remains unresolved after three working days is automatically escalated to ensure a timely response
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